Chajio Cloud

Privacy Policy

Updated: 1 March 2020

Privacy and Copyright Protection

We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in Kenya, Kenya Copyright Board.

We provide information to help copyright holders manage their intellectual property online. If you think somebody is violating your copyrights and want to notify us, you can find information about submitting notices and Chajio Cloud's policy about responding to notices by contacting our support team.

Your Content in Our Services

chajiocloud.com collects and uses your personal information to operate and improve its sites and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information.

Personal Information

We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome emails, billing reminders, information on technical service issues, and security announcements.

We will not disclose your personal information outside of Chajio Cloud chajiocloud.com. We allow you to choose to share your personal information so that we can contact you about our products, services or offers. Your information will be maintained in confidence and is prohibited from being used for any other purpose. We may access and/or disclose your personal information if we believe such action is necessary in urgent circumstances to protect the personal safety of users.

Information We Collect

When you use our services, we may collect the following types of information:

  • Account information: Name, email address, phone number, and billing information provided during registration.
  • Usage data: Server resource usage, bandwidth consumption, and access logs generated by your use of our services.
  • Communication data: Records of your support tickets, live chat conversations, and email correspondence with our team.
  • Payment information: Transaction records processed through our payment providers (M-Pesa, card processors). We do not store full card numbers on our systems.
  • Technical data: IP addresses, browser type, and access timestamps recorded in standard server logs for security and debugging purposes.

How We Use Your Information

We use the information we collect to:

  • Provision and manage your hosting services and account
  • Process payments and send billing notifications
  • Provide technical support and respond to your requests
  • Send service announcements, maintenance notices, and security alerts
  • Improve our services and infrastructure
  • Comply with legal obligations under Kenyan law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and infrastructure providers), under strict confidentiality agreements. We may also disclose your information when required by law or to protect our rights or the safety of our users.

Data Security

We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encrypted data transmission (SSL/TLS), access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will retain your data for a limited period as required by law or for legitimate business purposes such as resolving disputes and enforcing our agreements. For details on hosting data retention (including termination timelines), please refer to our Terms of Service.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal obligations
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences. You can configure your browser to refuse cookies, though this may affect the functionality of some parts of our website.

Changes and Updates

We will occasionally update this privacy statement to reflect changes in our services and customer feedback. We encourage you to periodically review this statement to be informed of how chajiocloud.com is protecting your information. Material changes will be notified to existing customers via email.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: